Here are some important tips from Amazon to identify scams and keep your account and information safe:

1. Trust Amazon-owned channels.

Always go through the Amazon mobile app or website when seeking customer service, tech support, or when looking to make changes to your account.

2. Be wary of false urgency.

Scammers may try to create a sense of urgency to persuade you to do what they’re asking. Be wary any time someone tries to convince you that you must act now.

3. Never pay over the phone.

Amazon will never ask you to provide payment information, including gift cards (or “verification cards,” as some scammers call them) for products or services over the phone.

4. Verify links first.

Go directly to our website when seeking help with Amazon devices/services, orders or to make changes to your account.

See Scam and Fraud Protection for 2023 for more information and make sure to Sign Up for our Scam Prevention Newsletter.

Amazon Will Never Ask for Your Password or Sensitive Information

Amazon takes the security of your account very seriously. They will never ask you to disclose your password or other sensitive information over the phone or on any website other than Amazon.com. If you receive an email, text message, or phone call from someone claiming to be from Amazon and asking for your password or other personal information, do not reply. It is a scam.

Here are some tips for avoiding Amazon scams:

• Never click on links in emails or text messages from unknown senders.
• If you are unsure whether an email or phone call is from Amazon, hang up or delete the email without responding.
• Only log in to your Amazon account on the official Amazon website or app.
• Do not give out your password to anyone, not even Amazon employees.
• If you have any questions about your account, contact Amazon directly through their website or customer service line.

Here are some examples of Amazon scams:

• A scammer will send you an email claiming that your account has been suspended or that there is a problem with your order. They will ask you to click on a link and provide your password or other personal information.
• A scammer will call you and claim to be from Amazon customer service. They will say that there is a problem with your account and that they need you to provide your password or other personal information.
• A scammer will send you a text message claiming that you have won a prize from Amazon. They will ask you to click on a link and provide your personal information in order to claim the prize.

If you think you have been the victim of an Amazon scam, you should:

• Change your Amazon password immediately.
• Report the scam to Amazon. You can do this by going to Amazon’s website and clicking on “Help” in the top right corner. Then, select “Report Phishing or Fraud”.
• File a report with the Federal Trade Commission (FTC). You can do this online at ftc.gov/complaint.

By following these tips, you can help protect yourself from Amazon scams.

See Scam and Fraud Protection for 2023 for more information and make sure to Sign Up for our Scam Prevention Newsletter.

Amazon Account Suspension or Account Deletion Scams

Amazon is a popular online retailer, and as such, it is a target for scammers. One common scam involves sending text messages, emails, or making phone calls to Amazon customers claiming that their account has been suspended or will be deleted. The scammer will then try to trick the customer into clicking on a fraudulent link or providing personal information, such as their login credentials or payment information.

Here are some things to look out for if you receive a message from Amazon claiming that your account has been suspended or will be deleted:

• The message will often be poorly written and may contain grammar or spelling errors.
• The message may ask you to click on a link or provide personal information.
• The message may create a sense of urgency, telling you that you need to act immediately to avoid having your account suspended or deleted.

If you receive a message that you think might be a scam, do not click on any links or provide any personal information. Instead, contact Amazon directly to verify the status of your account. You can contact Amazon customer service by phone, chat, or email.

Here are some tips to help you avoid Amazon account suspension/deletion scams:

• Only ever sign in to your Amazon account on the official Amazon website or app.
• Be wary of any messages that ask you to provide personal information, such as your login credentials or payment information.
• Never click on links in messages from unknown senders.
• If you are unsure about the authenticity of a message, contact Amazon customer service directly.

By following these tips, you can help protect yourself from Amazon account suspension/deletion scams.

See Scam and Fraud Protection for 2023 for more information and make sure to Sign Up for our Scam Prevention Newsletter.

Amazon Prime Membership Scams

Amazon Prime is a popular membership program that offers free two-day shipping, streaming video, and other benefits. Unfortunately, it is also a target for scammers.

One common Prime membership scam involves an unsolicited email, text, or phone call from someone claiming to be from Amazon. The scammer may say that there is a problem with your account, such as an unpaid membership fee, and ask you to confirm or cancel your membership. They may also try to get you to provide your payment information so they can “reinstate” your membership.

Here are some things to watch out for if you receive a message about your Prime membership:

• The message is unsolicited. Amazon will never contact you out of the blue to ask for payment information or to verify your account.
• The message is urgent. Scammers often try to create a sense of urgency by saying that your account will be suspended or deleted if you don’t act immediately.
• The message is asking for personal information. Amazon will never ask you to provide your credit card number, Social Security number, or other sensitive information over the phone or in an email.
• The message is coming from an unfamiliar email address. Amazon’s email addresses will always end in @amazon.com.

If you receive a message that you think might be a scam, do not reply to it. Instead, hang up the phone, delete the email or text, and contact Amazon directly through their website or customer service line.

Here are some tips to help you avoid Prime membership scams:

• Only ever provide your payment information directly to Amazon through their website or app.
• Never click on links in emails or text messages from unknown senders.
• Be suspicious of any messages that ask for personal information, especially if they are urgent or threatening.
• Keep your software up to date, including your operating system, web browser, and antivirus software.

By following these tips, you can help protect yourself from Prime membership scams.

See Scam and Fraud Protection for 2023 for more information and make sure to Sign Up for our Scam Prevention Newsletter.